Customer Service
Shipping & Dispatch
At Sex Toys For Men, we prioritise your privacy and ship all products in discreet and unbranded packaging to maintain confidentiality.
Standard delivery is free to all mainland UK addresses on all orders over £49.
We offer a choice of:
- Standard Delivery (2 to 4 days)
- Express Delivery (1 to 3 days)
Standard Delivery is £4.95, and FREE if you order total is £49 or more.
Express Delivery is £5.95, but if your order value is over £49 you can upgrade to this service for just £1.95 extra.
When will my order be dispatched?
We reserve the right to reject orders that request delivery to certain locations, including schools and places of worship, due to the nature of our products. If an order is returned to us after an unsuccessful delivery attempt, we will refund the order value minus shipping costs. If you choose to place a new order, normal delivery charges will apply. It is your responsibility to ensure that you provide accurate information during checkout, as STF Online Ltd is not liable for any delays caused by incorrect information.
When will my order be dispatched?
Orders placed before 3pm Monday-Friday are dispatched the same day. If an order is placed between 3pm on Friday and midnight on Sunday, it will be dispatched the following Monday.
Returns & Replacements
If you change your mind about your purchase, you can return unopened, unused or unworn products for a refund or exchange within 14 days of delivery. For faulty items, we will replace or exchange them within 14 days of delivery, unless specified otherwise in the product specifications. Please email us to obtain a returns number before returning the item, and remember to include the returns slip with your parcel. We recommend obtaining a free certificate of posting from the Post Office and keeping it safe, as we cannot be held responsible for any items returned without a certificate of posting.
We cannot offer refunds for
- lingerie, latex clothing and consumables that have been opened, used or worn, including but not limited to lubricant, massage oils, condoms, balms, creams, hosiery (including bodystockings, stockings, and tights), and latex lingerie and clothing.
This returns policy applies only to purchases made through the Sex Toys For Men website.
Currency
If active, the currency converter on our website is provided for comparison purposes only. Your card provider may charge a slightly different amount than what is calculated on our website depending on current conversion rates.
Secure Payments
We prioritise your security and use data encryption to safeguard your information. We accept various forms of payment, including credit or debit cards such as Visa, Visa Debit, Visa Delta, Visa Connect, Mastercard, Electron, Maestro, and JCB.
Viewing Orders
If you create an account or log in during your purchase, you can view your orders by logging into the My Accounts section of our website.
BEST PRICE PROMISE
Found it cheaper elsewhere? Not on our watch! We’ll price match against any other UK online retailer.
*Check the following T&Cs, then let us know, and we will not only match it – we'll beat it!